​

Welcome to Meta Metal Prints. By using our website and purchasing our products, you agree to the following terms and conditions.

Use of the Website

• You must be at least 18 years old to use our services.

• You agree to use the website for lawful purposes only.

Products and Services

• Our products are digital AI art printed on brushed aluminium.

• All product descriptions and prices are subject to change without notice.

Order and Payment

• Orders can be placed through our website.

• Payments must be made at the time of order placement.

Shipping and Delivery

• We offer free shipping worldwide. Delivery times vary depending on the destination.

Returns and Refunds

• There are no returns as this is a 'Print-on-demand' service.

• We only accept refunds for damaged or misprinted goods.

• Refunds and replacements are available; no returns for other reasons due to the print-on-demand nature of our service.

• To initiate a refund, please contact us at metametalprints@gmail.com.

• Proof of damage and misprint of products must be shown via video or photograph within the first 14 days of delivery.

Intellectual Property

• All content on this site is the property of Meta Metal Prints Ltd and is protected by copyright laws.

• You may not use our content by any means.

Privacy Policy

• We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.

Limitation of Liability

• Meta Metal Prints is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law

• These terms are governed by and construed in accordance with the laws of the United Kingdom and the united States.

Changes to the Terms

• We reserve the right to update these terms at any time without notice. Your continued use of the website constitutes acceptance of the updated terms.

​

Full Refund Policy

1. Refund Eligibility:

At Metal Metal Prints Ltd, we understand that occasionally issues may arise with your order. We offer refunds or replacements for items that meet the following criteria:

• Defective or Damaged Prints: If your print arrives with any defects or damage, please contact us immediately at metametalprints@gmail.com within 14 days of delivery. We will require photographic evidence of the issue to process your refund or replacement request.

• Print Quality Issues: If your print does not meet our quality standards or if there are issues with the print itself, please reach out to us within 14 days of delivery. We may ask for photos or further details to assess the problem and determine the appropriate resolution.

 

2. Refund or Replacement Process:

To request a refund or replacement, please follow these steps:

• Contact Us: Send an email to metametalprints@gmail.com within 14 days of delivery, detailing the issue and including any necessary photos or evidence, and include your order number.

• Assessment: Our team will review your request and assess the situation promptly.

• Resolution: Depending on the nature of the issue, we will either issue a refund or arrange for a replacement to be sent to you. Refunds will be processed using the original payment method.

 

3. Non-Refundable Items:

As a print-on-demand service, we do not accept returns as we do not store items. Therefore, refunds or replacements will only be offered for eligible items as outlined above.

 

4. Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with your order, please contact us at metametalprints@gmail.com. Our customer service team is here to help.

 

5. Changes to Refund Policy:

Metal Metal Prints Ltd reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

6. Legal Compliance:

This refund policy is designed to comply with relevant consumer protection laws and regulations.

​​​​​​​